Refund policy

Last updated 14 November 2026

If Hocus Sync isn't right for you, you can have your money back in full within 30 days of buying it. You don't need to give a reason.

How to ask

Our orders are processed by Paddle.com, our reseller and merchant of record. To ask for a refund, use the link in your Paddle receipt email, or go to paddle.net and look up your order. You can also email support@hocussync.com with your order number and we'll arrange it.

What happens next

The refund goes back to the payment method you used. Banks usually take 5 to 10 business days to show it. Once you're refunded, the licence ends: please remove your key (the software then runs as the free version: unlimited waveform and timecode sync, and lip sync only within the 3 free clips).

After 30 days

Refunds after 30 days are at our discretion. If something isn't working, write to us first: we'd rather fix it.

Your legal rights

This policy doesn't take away any right to a refund you have under the consumer law where you live.