Privacy policy

Last updated 14 November 2026

Clockwork Post Production, LLC ("we") makes Hocus Sync. This page explains what information we and our partners handle, and why. The short version: your media never leaves your Mac, and we collect as little as we can.

Your footage and projects

Hocus Sync analyses video, audio and Premiere Pro projects on your own computer. It does not upload them, or anything derived from them, to us or anyone else. We never see your footage.

What the software sends

Now and then, Hocus Sync downloads a small file from hocussync.com to see whether a newer version exists. That request carries the version number of the app you are running, and, like any web request, your IP address. It does not include your licence key, your name, or anything about your media. Licence keys are checked on your Mac, without contacting us.

The software contains no analytics, crash reporting or advertising code.

When you buy

Purchases are handled by Paddle.com, our reseller and merchant of record. Paddle collects your name, email address, billing country and payment details to process the order, calculate tax and prevent fraud, under Paddle's privacy policy. Paddle shares with us your name, email address, country and order details, so that we can send your licence key and help you with your order. We never receive your card details.

When you email us

If you write to support@hocussync.com, we keep your message and address to answer you and to help with later questions. If you send a diagnostics report, it contains version numbers, settings and log lines, which may include file names from your project. Leave out anything you would rather not share.

This website

This site sets no cookies and runs no analytics or tracking. It is served through Cloudflare, which processes visitors' IP addresses to deliver the pages and protect against attacks.

How long we keep it, and who sees it

We keep order and support records for as long as we need them to support your licence and as tax and accounting law requires. We don't sell personal information or share it for advertising. The only partners who handle it are those named above, and our email provider.

Your rights

You can ask us for a copy of the personal information we hold about you, to correct it, or to delete it, where the law allows. Email support@hocussync.com. If you are in the EU or UK and are not satisfied with our answer, you can complain to your data protection authority.

Changes

If we change this policy, we'll update the date at the top. If a change affects what the software sends, we'll say so in the release notes.